Note: This discussion is about an older version of the COMSOL Multiphysics® software. The information provided may be out of date.

Discussion Closed This discussion was created more than 6 months ago and has been closed. To start a new discussion with a link back to this one, click here.

Comsol 4.1 4.2 video export problem Windows XP 64

Please login with a confirmed email address before reporting spam

Hi,

I've been working with Comsol 3.4 and 3.5 and 3.5a prior to using 4.1 and 4.2. I'm having a video (avi) export problem in the 4.x versions, while it was working correctly in the 3.x versions:

Comsol successfully steps through all the time steps designated for the output video. Any .avi export ends with an error message "Failed to create movie file" if it should export in the MJPEG format, and with crashing Comsol and having a windows error if I set the DV format under preferences... However, .gif of the same sequence is exported correctly --- but I need the avi files and don't want to re-format them all again after creating .gifs.

Might that be a problem with codecs? I suppose the MJPEG or whatever codecs for compression should be delivered with comsol? I also already installed some trial version of a MJPEG compressor (hope the would be some freeware?) but that did not help. In the 3.x versions of Comsol, all video exports are fine.

Thanks for helping me out, I've been guessing around for nearly a week....

Kirsten

1 Reply Last Post 13.07.2011, 06:46 GMT-4

Please login with a confirmed email address before reporting spam

Posted: 1 decade ago 13.07.2011, 06:46 GMT-4
Hi -- and I've just found the note in the knowledgebase for the win xp security update problem with generating movies. However, the update numbers KB975560 and KB 977914 are not on my computer, apparently. I tried to remove them, but windows responded that they are not there - uninstalled or something. With newer updates, it offered me to remove them. So - which up-to-date updates are generating this problem if the old ones with the number above are not installed? I'd just remove these, then.

Thanks again.
Kirsten
Hi -- and I've just found the note in the knowledgebase for the win xp security update problem with generating movies. However, the update numbers KB975560 and KB 977914 are not on my computer, apparently. I tried to remove them, but windows responded that they are not there - uninstalled or something. With newer updates, it offered me to remove them. So - which up-to-date updates are generating this problem if the old ones with the number above are not installed? I'd just remove these, then. Thanks again. Kirsten

Note that while COMSOL employees may participate in the discussion forum, COMSOL® software users who are on-subscription should submit their questions via the Support Center for a more comprehensive response from the Technical Support team.